Home » Cerberus Helpdesk - Cerb4 Fix Branch » Issues

Is you don't have the Take option all tickets get assigned to nobody.

Submitted by rmiddle on Mon, 2010-02-08 10:47
Project:Cerberus Helpdesk - Cerb4 Fix Branch
Version:4.3.X.1.2.20100214
Component:Code
Category:bug report
Priority:normal
Assigned:rmiddle
Status:active
Description

When I update a ticket, the system automatically re-assigns the ticket to Anybody; therefore, I lose the ticket out of my queue.

#1

Submitted by rmiddle on Sun, 2010-02-14 21:11.
Version:4.3.X.1.1.20100204» 4.3.X.1.2.20100214

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.

Post new comment

Edit issue settings
Note: changing any of these items will update the issue's overall values.
active
  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd>
  • Lines and paragraphs break automatically.
  • You may post code using <code>...</code> (generic) or <?php ... ?> (highlighted PHP) tags.
  • Glossary terms will be automatically marked with links to their descriptions. If there are certain phrases or sections of text that should be excluded from glossary marking and linking, use the special markup, [no-glossary] ... [/no-glossary]. Additionally, these HTML elements will not be scanned: a, abbr, acronym, code, pre.
  • Project issue numbers (ex. [#12345]) turn into links automatically.

More information about formatting options

By submitting this form, you accept the Mollom privacy policy.