Version for Cerberus 4.3.x
Allow you to optionally add additional items to the audit log & update the tickets update field on posts other then new emails.
Currently this is limited to comments only but that will change in future version.
This plug-in updates the "updated" field on a ticket when you post a comments plus (Todo).
This plug-in also add audit log entry when you post comments and (Todo).
Jira Issue Numbers:
[Ticket Update Field] [Worklist Columns] A way to sort by newest activity where adding notes or comments bumps ticket to the top. http://www.wgmdev.com/jira/browse/CHD-540 Partial it gives you the option to update the updated field in new comment posts.
[Audit Log] Audit log does not display notes or comments http://www.wgmdev.com/jira/browse/CHD-702 Fixed in version .1 of plug-in
[Audit Log] Include customer's e-mail address in the Audit Log if they submitted a Support Center ticket http://www.wgmdev.com/jira/browse/CHD-762 Planed
[Audit Log] Indicate in the log that a merge took place at a specific date and time http://www.wgmdev.com/jira/browse/CHD-1043 Partial fixed in R2. Can't post anything in the old ticket thanks as the Audit Log ticket pull the messages out of the ticket. Might be doable but would require an ugly hack.
[Audit Log] Create event point on auto-response so Audit Log can monitor it. http://www.wgmdev.com/jira/browse/CHD-535 Planed need to confirm that data can be trapped without a patch.
[Audit Log] Add extra entries such as incoming/outgoing messages or sticky notes/comments http://www.wgmdev.com/jira/browse/CHD-753 Planed. Also recording add/delete requesters in the audit log.
Notes
Requires a 1 line patch if you use the audit log feature until Jira Issue http://www.wgmdev.com/jira/browse/CHD-1419 is resolved.
Warings
Version 4.2.3 should work with version of Cerberus 4.1.x and 4.2.x but it hasn't been tested it is recommended that you upgrade to 4.2.3 before using this plugin. It will not work with 4.3.x please use the 4.3 version of the plug-in.
Warning Small bug in .1 and .2 if you are using ACL you need to make sure all users who can comment have permission to access the Last Action and Audit Log Module or they will get an error. - [#3]
