Frequently Asked Questions

How do I install your fixes / Patches to Cerberus.

How do I install your fixes / Patches to Cerberus.

Patches / Fixes can be installed several ways. If you are looking to install a small or a certain patch here is a link to drupal.org info on how to patch. http://drupal.org/patch/apply

If you decided you want to get all the stable patches installed at once. Check out Install Instructions for Fix Branch Cerberus Help-desk Version 4

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Cerberus Helpdesk - Cerb5 Fix Branch

Cerberus Helpdesk 5.x (Cerb5) is a fast and flexible CRM toolkit. You can read all about it at the vendors website...

Event Assignment

Event Assignment is a project I created that adds in a new behaviour for when someone is added as a Watcher and/or...

Auto close - Automatically closes tickets that haven't been updated in the last X day's

cerb5blog.auto_close - Automatically closes tickets that haven't been updated in the last X day's. Will add an...

Required Watcher

Required Watcher is quick project I created to force all workers to get assignment emails. It is very basic plug-in...

Ticket Attachment Tabs

This is a simple plug-in. It adds an attachment tab to your ticket view. It allows you to see all your attachments...

Last Action and Audit Log Enhancements

Allow you to optionally add additional items to the audit log & update the tickets update field on posts...

Devblocks framework

Devblocks is an open-source framework for rapid PHP5 Application Development which provides many reusable "nuts and...

Purge Contact Addresses

Purges unused contact addresses that are no longer attached to any messages.

This plugin attaches itself to...

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