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New repository of Cerberus Plug-ins created by WGM.

Keywords: 
plugin, wgm, repository

WGM just create a repository of plug-ins created by people in the community for others to use.

Here is the like to were they are housed.

https://github.com/cerb5-plugins

Thanks
Robert

Created a new plug-in cerb5blog.auto_close

Keywords: 
plugin, auto close, new release, Cerberus, Helpdesk, Project

I just created a new plug-in called cerb5blog.auto_close. It automatically closes tickets that haven't been updated in the last so many day's. It will also add an audit log entry when the ticket it closed if the audit log is enabled.

Links to the project page.

http://cerb5blog.com/project/autoclose

Links to 5.2 and 5.3 releases.

http://cerb5blog.com/project/Releases/52x/1.0
http://cerb5blog.com/project/Releases/53x/1.0

Thanks
Robert

Updated releases of several pluggins.

Keywords: 
Cerberus, Helpdesk, Project

I have updated the releases for Last Action and Audit Log Enhancements, Ticket Attachment Tabs, Required Watcher to both the 5.2.x and 5.3.x API's. You can read more about them here.

Last Action and Audit Log Enhancements - http://cerb5blog.com/project/auditlog
Ticket Attachment Tabs - http://cerb5blog.com/project/attachmentstab
Required Watchers - http://cerb5blog.com/project/requiredwatcher

Thanks
Robert

Cerberus 5.3 is getting ready to release. With some great new features and interface cleanups.

Keywords: 
Cerberus, Helpdesk, Reliease

5.3.0 is in beta right now and getting ready for final release. There are a huge number of fixes and cleanup. There are also a few nice new features as well. A great release over all. Here is a breakdown of some of the highlights. For the full version see http://wiki.cerb5.com/wiki/5.3.0

Two new plug-ins were added.

Call Logging - It is like those well you were out pad then something designed to link into tickets although I am sure over time it will be easier to link into tickets. Right now you have to manually create the link.

New fuction that checks if a Plug-in is enabled. DevblocksPlatform::isPluginEnabled

Keywords: 
plug-in, enabled, code snippet.

Added to the 5.3 branch this allow you to check and see if a plug-in is enabled before using. Really useful for confirming Reports or Time Tracking is running and much better then the old if class exist method that has been used in the past.

Inside the php code.

if (DevblocksPlatform::isPluginEnabled('cerberusweb.timetracking')) {
  // Code that requires time tracker to be enabled.
}

Inside a smarty template

{if DevblocksPlatform::isPluginEnabled('cerberusweb.timetracking)}
  {*Code that requires time tracker to be enabled.*}
{/if}

Cerb5 Support Center upgrade.

Keywords: 
Cerberus, Helpdesk, Project, Cerb5

Cerberus Version 5 is coming along and I got a link to a video that is considered a rough draft but does show nicely how the new support center in Cerberus 5 is going to work.

Cerb5 More API changes are in the works it will clean up the api a lot.

Keywords: 
Cerberus, Helpdesk, Project, Cerb5, api changes

It looks like API have been change a few examples of the update.

Cerb5 Development update.

For those who don't know already Cerb5 will no longer have Yahoo YUI and will instead be using JQuery. This is going to make my life much easier at least for me. The code with the change has already been committed. Plug-in developers if you are using YUI be aware since you will need to replace that code with jquery based code before you can upgrade.

Thanks
Robert

Cerb5 Development begins.

I have been following what has been released so far and all the changes so far have been one of 3 changes.

1) Upgrading internal library Smarty, Zend and a few other library.
2) Devblocks Constructors no long require the instantof or ,1 any more. I have never seen it used so that makes since removing that.

Patch to make Cerberus Version 2.x work with mysql. I didn't write this patch someone else did but he ok it release to others.

Attached is a Diff of the changes needed to make Cerberus 2.7 work with Mysql5.

Update: This patch is no longer needed. Cerberus offers version compatible to MySQL5 / Php5 in there SVN repo.

http://www.cerb4.com/forums/showpost.php?p=13436&postcount=5
Cerberus Version 2.x - http://svn.webgroupmedia.com/cerb2/trunk/
Cerberus Version 3.x - http://svn.webgroupmedia.com/cerb3/trunk/

Thanks
Robert

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