Cerberus Helpdesk - Cerb4 Fix Branch

Submitted by rmiddle on Sun, 2010-01-31 23:40

Cerberus Helpdesk 4.x (Cerb4) is a fast and flexible CRM toolkit. You can read all about it at the vendors website Cerberus Helpdesk Version 4 (Cerb4).

I am not affiliated with Cerberus Web, WebGroup Media LLC I just like the product and follow development of it pretty closely.

Although I like Cerberus a lot there are a few what I will call rough edges that many people would really like to get fix but getting those fixes into the main branch (core product) can be very difficult and many items end up with a status of Sea of a 1000 wish were they never seem to get fix. That list has gotten large enough I decided to combine them all together and release them so other can make use of my changes. If anyone else wants there patch included. Send them to me and I will likely include them as well.

[CHD-1659] [Templates] Convert static templates to Dymantic Generated templates with plugin points.

Submitted by rmiddle on Sun, 2010-02-07 11:04
In Fix Branch: 
Yes

This patches is full of goodness.

This includes the following changes.
1) 4 New extension points.
2) Translation support for the descriptions of the templates.
3) Adding total time number to time-tracking plug-in showing off how the new events work.

[CHD-1656] [Time Tracker] Make the notes field longtext the same a comment instead of limited to just 255 Char.

Submitted by rmiddle on Thu, 2010-02-04 10:50
In Fix Branch: 
Yes

Also convert the form from a signal line to a text box to allow for more data entry.

Thanks
Robert

Cerb5 Development begins.

Submitted by rmiddle on Mon, 2010-02-01 00:35

I have been following what has been released so far and all the changes so far have been one of 3 changes.

1) Upgrading internal library Smarty, Zend and a few other library.
2) Devblocks Constructors no long require the instantof or ,1 any more. I have never seen it used so that makes since removing that.

Ticket Attachment Tabs

Submitted by rmiddle on Mon, 2010-02-01 00:20

This is a simple plug-in. It adds an attachment tab to your ticket view. It allows you to see all your attachments in 1 place.

[CHD-1618] [ACL] Add an ACL to hide the hide access ot the Mail -> Workflow Tab

Submitted by rmiddle on Sun, 2010-01-31 23:02
In Fix Branch: 
Yes

I know you can hide the workflow tab by removing all the checkboxes in the group menu. That works but what if one you want the workflow tab for some users but not other. So I will be adding a patch to hide that tab.

Attached are patches that adds a new ACL to allow you to hide the workflow to certain users well still leaving it functional for others.

Thanks
Robert

[CHD-1607] [Comments] Add Email workers next to Notify workers

Submitted by rmiddle on Sun, 2010-01-31 22:59
In Fix Branch: 
Yes

Well working with someone the idea of Emailing Workers on Comment instead of just Notifying a worker came up I though it was a good idea.

Ok this patches does several things.

1) Fixed a minor bug were if you unchecked notification it would still send them. That is fix.
2) It add translations to the add comment box.
3) Add Email Notification option.

Thanks
Robert

[CHD-1602] [Parser] The worker email treated as replies issue has come up several times.

Submitted by rmiddle on Sun, 2010-01-31 22:56
In Fix Branch: 
Yes

Some people want worker replies to be consider customer replies and to send them out and some want them to be considered comments. There is comes up a lot. Tonight I was helping someone tiring to deal with this issue and looked at the code. It turns out it is a pretty simple change to disable the sending of emails. So I decided to write up a patch to allow admin the ability to turn if off.

[CHD-1594] [Support Center] After Confirmation Code is posted we need to display a user friendly message.

Submitted by rmiddle on Sun, 2010-01-31 22:53
In Fix Branch: 
Yes

I am testing my installation. I added my self and received a confirmation code. I entered the confirmation code and was left on the "registration" page. I found that confusing. Is it possible for me to change that so that after entering the confirmation code correctly users see a user friendly message such as "You are now registered, please login".

Thanks
Robert

Note. I need to revisit this to make the display translatable.

[CHD-1578] [Ticket] Replace hardcoded ticket status default with a configuireable one.

Submitted by rmiddle on Sun, 2010-01-31 22:48
In Fix Branch: 
Yes

This has been a long standing feature request to add a user configurable default status on ticket reply's, open tickets, send mail. Attached is a patch that does the following.

1) It adds a config screen to set-up site wide defaults for reply to a ticket, open ticket, send mail. Defaults to wait for reply the current default.
2) Group wide setting for reply to a ticket. Default to use site wide setting.
3) Added template support for these settings.
4) All added text is translatable.

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