Cerberus Helpdesk - Cerb4 Fix Branch

Submitted by rmiddle on Mon, 2010-02-01 00:40
Keywords: 
Cerberus, Helpdesk, Project, Fix Branch

Cerberus Helpdesk 4.x (Cerb4) is a fast and flexible CRM toolkit. You can read all about it at the vendors website Cerberus Helpdesk Version 4 (Cerb4).

I am not affiliated with Cerberus Web, WebGroup Media LLC I just like the product and follow development of it pretty closely.

Although I like Cerberus a lot there are a few what I will call rough edges that many people would really like to get fix but getting those fixes into the main branch (core product) can be very difficult and many items end up with a status of Sea of a 1000 wish were they never seem to get fix. That list has gotten large enough I decided to combine them all together and release them so other can make use of my changes. If anyone else wants there patch included. Send them to me and I will likely include them as well.

Cerb4 - A quick patch to allow worker customer fields in Worker Signatures

Submitted by rmiddle on Thu, 2010-04-22 00:44
Keywords: 
Signatures, Customer Fields
In Fix Branch: 
No

Attached is a patch I wrote to help someone out with. It allows Worker Custom Fields inside email signatures. That would allow a custom fields for custom signature.

Thanks
Robert

Cerb5 Support Center upgrade.

Submitted by rmiddle on Tue, 2010-02-23 18:35
Keywords: 
Cerberus, Helpdesk, Project, Cerb5

Cerberus Version 5 is coming along and I got a link to a video that is considered a rough draft but does show nicely how the new support center in Cerberus 5 is going to work.

[CHD-1727] [TASKS] Adding an option to filter the tasks list by status

Submitted by rmiddle on Sat, 2010-02-20 02:53
Keywords: 
tasks, patch, filter, complete
In Fix Branch: 
Yes

Adding a new set of options on the task tab to list uncompleted, completed, and all tasks options so that you can can limit the list some

Attachments_tab 4.3.X.1.1.20100218

Submitted by rmiddle on Thu, 2010-02-18 22:24
Posted in
Download Size md5 hash
cerb5blog.Attachments_tab.4_3_x_r2.zip 3.36 KB e27394a00406ba60cf184bbfc838e63d
Last updated: Thu, 2010-02-18 22:24

Fixed a bug were when you changed the sort order it would start to display all attachments. There were two bugs I hadn't caught before the 1st release. Fixed now.

Thanks
Robert

Cerb5 More API changes are in the works it will clean up the api a lot.

Submitted by rmiddle on Thu, 2010-02-18 02:13
Keywords: 
Cerberus, Helpdesk, Project, Cerb5, api changes

It looks like API have been change a few examples of the update.

How do I install you fixes / Patches to Cerberus.

Submitted by rmiddle on Sun, 2010-02-14 23:36

Patches / Fixes can be installed several ways. If you are looking to install a small or a certain patch here is a link to drupal.org info on how to patch. http://drupal.org/patch/apply

If you decided you want to get all the stable patches installed at once. Check out Install Instructions for Fix Branch Cerberus Help-desk Version 4

Cerb5 Development update.

Submitted by rmiddle on Thu, 2010-02-11 22:08

For those who don't know already Cerb5 will no longer have Yahoo YUI and will instead be using JQuery. This is going to make my life much easier at least for me. The code with the change has already been committed. Plug-in developers if you are using YUI be aware since you will need to replace that code with jquery based code before you can upgrade.

Thanks
Robert

[CHD-1659] [Templates] Convert static templates to Dymantic Generated templates with plugin points.

Submitted by rmiddle on Sun, 2010-02-07 12:04
In Fix Branch: 
Yes

This patches is full of goodness.

This includes the following changes.
1) 4 New extension points.
2) Translation support for the descriptions of the templates.
3) Adding total time number to time-tracking plug-in showing off how the new events work.

[CHD-1656] [Time Tracker] Make the notes field longtext the same a comment instead of limiting to just 255 Char.

Submitted by rmiddle on Thu, 2010-02-04 11:50
In Fix Branch: 
Yes

Also convert the form from a signal line to a text box to allow for more data entry.

Thanks
Robert

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