New repository of Cerberus Plug-ins created by WGM.

Submitted by rmiddle on Tue, 2011-02-01 21:18
Keywords: 
plugin, wgm, repository

WGM just create a repository of plug-ins created by people in the community for others to use.

Here is the like to were they are housed.

https://github.com/cerb5-plugins

Thanks
Robert

Cerberus Helpdesk - Cerb5 Fix Branch

Submitted by rmiddle on Sun, 2011-01-16 16:06
Keywords: 
Cerberus, Helpdesk, Project, Fix Branch

Cerberus Helpdesk 5.x (Cerb5) is a fast and flexible CRM toolkit. You can read all about it at the vendors website Cerberus Helpdesk Version 5 (Cerb5).

I am not affiliated with Cerberus Web, WebGroup Media LLC I just like the product and follow development of it pretty closely.

Although I like Cerberus a lot there are a few what I will call rough edges that many people would really like to get fix but getting those fixes into the main branch (core product) can be very difficult and many items end up with a status of Sea of a 1000 wish were they never seem to get fix. That list has gotten large enough I decided to combine them all together and release them so other can make use of my changes. If anyone else wants there patches included. Send them to me and I will likely include them as well.

Created a new plug-in cerb5blog.auto_close

Submitted by rmiddle on Thu, 2011-02-10 23:25
Keywords: 
plugin, auto close, new release, Cerberus, Helpdesk, Project

I just created a new plug-in called cerb5blog.auto_close. It automatically closes tickets that haven't been updated in the last so many day's. It will also add an audit log entry when the ticket it closed if the audit log is enabled.

Links to the project page.

http://cerb5blog.com/project/autoclose

Links to 5.2 and 5.3 releases.

http://cerb5blog.com/project/Releases/52x/1.0
http://cerb5blog.com/project/Releases/53x/1.0

Thanks
Robert

Updated releases of several pluggins.

Submitted by rmiddle on Sun, 2011-01-16 19:39
Keywords: 
Cerberus, Helpdesk, Project

I have updated the releases for Last Action and Audit Log Enhancements, Ticket Attachment Tabs, Required Watcher to both the 5.2.x and 5.3.x API's. You can read more about them here.

Last Action and Audit Log Enhancements - http://cerb5blog.com/project/auditlog
Ticket Attachment Tabs - http://cerb5blog.com/project/attachmentstab
Required Watchers - http://cerb5blog.com/project/requiredwatcher

Thanks
Robert

Cerberus 5.3 is getting ready to release. With some great new features and interface cleanups.

Submitted by rmiddle on Sun, 2011-01-16 16:49
Keywords: 
Cerberus, Helpdesk, Reliease

5.3.0 is in beta right now and getting ready for final release. There are a huge number of fixes and cleanup. There are also a few nice new features as well. A great release over all. Here is a breakdown of some of the highlights. For the full version see http://wiki.cerb5.com/wiki/5.3.0

Two new plug-ins were added.

Call Logging - It is like those well you were out pad then something designed to link into tickets although I am sure over time it will be easier to link into tickets. Right now you have to manually create the link.

New fuction that checks if a Plug-in is enabled. DevblocksPlatform::isPluginEnabled

Submitted by rmiddle on Sun, 2011-01-16 12:12
Keywords: 
plug-in, enabled, code snippet.

Added to the 5.3 branch this allow you to check and see if a plug-in is enabled before using. Really useful for confirming Reports or Time Tracking is running and much better then the old if class exist method that has been used in the past.

Inside the php code.

if (DevblocksPlatform::isPluginEnabled('cerberusweb.timetracking')) {
  // Code that requires time tracker to be enabled.
}

Inside a smarty template

{if DevblocksPlatform::isPluginEnabled('cerberusweb.timetracking)}
  {*Code that requires time tracker to be enabled.*}
{/if}

Cerb4 - A quick patch to allow worker customer fields in Worker Signatures

Submitted by rmiddle on Wed, 2010-04-21 23:44
Keywords: 
Signatures, Customer Fields
In Fix Branch: 
No

Attached is a patch I wrote to help someone out with. It allows Worker Custom Fields inside email signatures. That would allow a custom fields for custom signature.

Thanks
Robert

Cerb5 Support Center upgrade.

Submitted by rmiddle on Tue, 2010-02-23 17:35
Keywords: 
Cerberus, Helpdesk, Project, Cerb5

Cerberus Version 5 is coming along and I got a link to a video that is considered a rough draft but does show nicely how the new support center in Cerberus 5 is going to work.

[CHD-1727] [TASKS] Adding an option to filter the tasks list by status

Submitted by rmiddle on Sat, 2010-02-20 01:53
Keywords: 
tasks, patch, filter, complete
In Fix Branch: 
Yes

Adding a new set of options on the task tab to list uncompleted, completed, and all tasks options so that you can can limit the list some

Attachments_tab 4.3.X.1.1.20100218

Submitted by rmiddle on Thu, 2010-02-18 21:24
Posted in
Download Size md5 hash
cerb5blog.Attachments_tab.4_3_x_r2.zip 3.36 KB e27394a00406ba60cf184bbfc838e63d
Last updated: Thu, 2010-02-18 21:24

Fixed a bug were when you changed the sort order it would start to display all attachments. There were two bugs I hadn't caught before the 1st release. Fixed now.

Thanks
Robert

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